Gaming at jl98 should always be fun, exciting, and within your control. We believe every Filipino player deserves a safe environment — one where entertainment never crosses the line into harm. Here's everything you need to know about how jl98 keeps you protected.
Six core commitments that guide how jl98 protects every player on the platform — from Manila to Mindanao.
jl98 enforces a hard minimum age of 21 years for all registered players, in line with Philippine gaming regulations. Every new account goes through a mandatory KYC verification process — no valid government ID, no access. We accept PhilSys National ID, passport, driver's license, UMID, SSS ID, and PRC ID as proof of age.
Any jl98 player can request a self-exclusion at any time — for a set period (7 days, 30 days, 90 days, 6 months, 1 year) or permanently. During self-exclusion, your account is fully locked and you will not receive any promotional communications from jl98. Reactivation requires a mandatory cooling-off period.
Set daily, weekly, or monthly deposit limits directly from your jl98 account settings. You can also set loss limits so that jl98 automatically pauses your session once you reach your personal threshold. Lowering a limit takes effect immediately; raising a limit requires a 24-hour cooling-off period.
jl98 lets you set session time reminders so you always know how long you have been playing. Once your set time is reached, jl98 will display a clear on-screen notification. You can also enable a hard session time limit that automatically logs you out when your chosen duration is up.
The jl98 Reality Check feature sends you periodic pop-up summaries showing how long you have been playing and your net win/loss for the session. It is a gentle but effective reminder to step back, take a breath, and decide whether you want to continue — keeping you grounded and in control.
jl98's support team is available around the clock to assist players who feel their gaming may be getting out of hand. Our team is trained to handle these conversations with care and confidentiality. We can also connect you with professional support resources available across the Philippines.
Activating a self-exclusion on jl98 takes less than two minutes. You do not need to explain yourself or provide a reason — your request will be processed immediately and your account will be locked within minutes of submission. Here is how to do it:
Need help right now? If you are in crisis and need your account locked immediately, contact jl98 support directly at [email protected] and our team will action your request within 15 minutes, 24 hours a day.
Visit jl98.app and log in to your registered player account using your username and password.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab within your account settings to access all available tools and limits.
Select your preferred exclusion period — from 7 days up to permanent exclusion — and confirm your request.
jl98 will send a confirmation to your registered email address or mobile number. Your account is locked immediately upon confirmation.
Your jl98 account is now locked. You will not be able to log in, deposit, or receive promotional messages for the duration of your exclusion.
Every jl98 account comes with a full suite of responsible gaming tools — all free, all available instantly from your account settings.
Cap how much you can deposit into your jl98 account per day, week, or month. Once your limit is reached, jl98 will block further deposits until the period resets. Reducing your limit takes effect immediately.
Set a maximum amount you are comfortable losing within a given period. When your net losses hit that threshold, jl98 will automatically suspend your gaming session for the remainder of the period.
Define how long each gaming session can last. jl98 will automatically log you out when your session time is up, giving you a natural break and a moment to reflect before deciding to play again.
Take a short break from jl98 without committing to a full self-exclusion. Cooling-off periods of 24 hours, 48 hours, or 7 days are available. Your account is temporarily suspended for the chosen duration.
Receive periodic pop-up notifications during your gaming session showing your time played and net balance change. Set reminders every 30, 60, or 90 minutes to stay aware of how long you have been playing.
If you feel you need to stop playing jl98 permanently, you can request a permanent self-exclusion. This action is irreversible. Your account will be closed and all marketing communications will cease immediately.
Honest self-reflection is the first step. If you answer "yes" to two or more of the questions below, jl98 strongly encourages you to use our responsible gaming tools or reach out to a support professional.
Do you find yourself spending more money on jl98 than you originally planned or can comfortably afford?
Have you ever borrowed money, sold belongings, or used bill money to fund your gaming sessions?
Do you feel restless, irritable, or anxious when you are not able to play, or when you try to cut back?
Have you tried to win back money you have lost by playing more — also known as "chasing losses"?
Has your gaming started to affect your relationships, work, studies, or daily responsibilities?
Do you hide your gaming activity or the amount you spend from family members or close friends?
Have you ever felt that you need to gamble with larger and larger amounts to get the same level of excitement?
If you answered yes to two or more questions: Please consider activating jl98's self-exclusion or deposit limit tools right away. You can also contact jl98 support at [email protected] for a confidential conversation. Remember — asking for help is a sign of strength, not weakness.
You are never alone. These organizations provide free, confidential support for problem gambling across the Philippines — from Metro Manila to Cebu, Davao, and beyond.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a dedicated responsible gaming program for Filipino players. PAGCOR's program includes player education, self-exclusion registries, and operator compliance standards. Contact PAGCOR directly for information on their responsible gaming initiatives and support services.
The NCMH in Mandaluyong City provides mental health services including counseling for behavioral addictions such as problem gambling. Filipino players anywhere in the country can reach out to the NCMH Crisis Hotline for immediate support and referrals to local mental health professionals.
Gamblers Anonymous Philippines runs regular support group meetings in Metro Manila, Cebu, and other major cities. Their peer-support model has helped thousands of Filipinos regain control of their lives. Meetings are free, confidential, and open to anyone who feels their gambling has become a problem.
Important: jl98 strongly encourages any player who feels they may have a gambling problem to seek professional help. The resources listed above are independent organizations — jl98 does not control their services, but we fully support their mission to help Filipino players and their families.
jl98 is the online casino that puts your wellbeing first. Set your limits before you start, play within your budget, and enjoy every game knowing that jl98's responsible gaming tools are always there when you need them. Must be 21 or older to register.
21+ only | Play responsibly | Free self-exclusion tools available
jl98 is strictly for players aged 21 years and above. Gambling is entertainment — set a budget, stick to it, and never chase losses. If you or someone you know needs help with problem gambling, please use jl98's free self-exclusion tools or contact a professional support service in the Philippines. For more information, visit our FAQ page.